The personal interaction proved to be central to understanding each other’s thinking and finding adaptive actions in each situation. It had a massive effect on the ability to find good solutions, especially because the goal conflict was unique in each case. Mental health issues are complex, but so are the needs of military units and their commanders. Perhaps most remarkable is the origin of the difference in problem-solving capacity: just a simple change in organizational structure that regulated which care providers interacted with which commanders created a total change in how these interactions were done. It’s an important lesson for organizational design – how it is done determines what happens later.
DiBenigno, Julia. 2017. “Anchored Personalization in Managing Goal Conflict between Professional Groups: The Case of U.S. Army Mental Health Care.” Administrative Science Quarterly, forthcoming: 0001839217714024.
|Occupy Wall Street protest with union members|
Protests outside create unions inside, except when there are laws outside that make unions less necessary. What does that mean for our situation now? The laws outside are being weakened, and protests are getting stronger. Could it be a time for more unions?
There are two important trends in the world of business today. The first is that traditional large corporations are gradually becoming less important, as new technologies, improved markets, and better financing allow smaller firms to be founded and operate more easily. My predecessor as editor of the journal Administrative Science Quarterly, Jerry Davis, has written a book on that. There is also another trend that seems to indicate that the opposite is happening. There is a small set of extremely large corporations in services, industry, and finance that are amassing exceptional power. Added up, these trends mean that the number of somewhat-large, but not the largest, corporations is declining.
The connection lies in the less well known side of that personality trait. Extraverts are also agentic – it is very important for them to take care of their own interest and to get ahead of others. Sociability and likability are parts of that trait, because extraversion means that they get to dominate their surroundings. And outside of parties, the same agentic traits can be reflected in them having clear goals to benefit themselves as much as possible, possibly at the expense of others, and of being skilled at persuading others that their initiatives are good. Does the extravert sound less appealing now, but also more consequential as a manager?